Frequently Asked Questions
How long is a tour?
Our guests typically spend about 1 hour on the farm.
How early can I arrive?
We recommend arriving 10 minutes before your scheduled tour time.
What about parking?
Parking is free for ticketed guests. If our lot is full, please have one member of your party approach the ticket booth and let a staff member know. (We have overflow parking available for busy days).
Myself or someone I’m traveling with is handicapped or has mobility-issues. How can I/they be most comfortable during our visit?
Cupid’s Corner, located inside our reindeer enclosure, is for guests with mobility constraints or special needs, and any guests with a wheelchair, walker or stroller. Guests who enter this area will be given a photo opportunity, along with a chance to offer food to the reindeer herd through the fence.
Can I visit with my service-dog?
The short answer is NO. According to the ADA, there are certain exemptions for spaces open to the public as stated here: https://www.ada.gov/regs2010/service_animal_qa.html (Q25-Q26). “If admitting service animals would fundamentally alter the nature of a service or program, service animals may be prohibited. In most settings, the presence of a service animal will not result in a fundamental alteration. However, there are some exceptions. For example, at a zoo, service animals can be restricted from areas where the animals on display are the natural prey or natural predators of dogs, where the presence of a dog would be disruptive, causing the displayed animals to behave aggressively or become agitated.
I don’t want to pay for a tour. Can I still visit the farm?
At this time, the farm is open to ticketed guests only.
What can I expect during my Santa visit?
Santa Claus loves to sit in his favorite red sleigh and invites you to join him, but occasionally he will stretch his legs and mingle with the reindeer herd. His elves will make sure that each guest gets a chance to meet with him and take a great photo. Wait times never exceed 5-10 minutes.
I saw a photo of Elsa, Anna and Olaf visiting your farm. When does the Get Frozen on the Farm event happen?
Twice a year, on MLK weekend and Memorial Day Weekend, characters will be on the farm all day Saturday (and sometimes Sunday). See calendar for current availability.
I heard you are building a Dome, what’s up with that?
Yes, it’s true. We are building the west coast’s largest geodesic projection dome featuring Northern Lights shows and a chance to encounter reindeer from all over the world in 360 projection, with beautiful music and special effects. The dome is on-site now, and we are waiting on final permits to begin construction. The Dome Experience will be included with every reindeer farm visit once it is operational. Thank you for your patience, we think this will be worth the wait!
Is there food/drink available on site?
Hungry? Blitzen Brew, our farm concession stand is now serving Alaskan Reindeer Sausage and hand rolled Norwegian Potato Lefse. The perfect lunch or snack on the go! We also have handcrafted espresso beverages, and seasonal drinks.
I’m visiting during the summer, why can’t I find availability for afternoon or mid-week tours?
During the months of the year where temperatures in Leavenworth rise over 85 degrees, we do not operate afternoon tours. Our first priority is keeping our herd comfortable and cool. We hope you get a chance to visit us for a morning experience, which will leave time for you to hit the pool or river in the afternoon when things heat up! We are now offering evening tours, called “Summer Nights” on select evenings June – August.
I’m trying to call you, but I can’t get through. What gives?
Full disclosure – there’s sometimes too many calls to answer. We have found the best way to help everyone in a timely manner is through email. Please be patient with us and allow 24-48 hours for a reply. After we work on the farm all day, we reply to emails. Trust the process and keep in mind we aren’t a big corporate operation. Odds are we are juggling kids, animals and chores just like you. We promise we do our best to respond as quickly as possible.
For questions regarding an existing booking, email us at [email protected].
For general inquiries email us at [email protected].
For questions regarding our gift shop, email us at [email protected].
I need to cancel or adjust my reservation. How can I do it?
Please respond to your confirmation email. Cancellations with more than 24 hours notice will receive a full digital credit toward a future visit. This credit will never expire. We do not offer refunds at this time. Rescheduling or adjusting your reservation is allowed up until 24 hours before your scheduled tour time, based on availability. Requests within 24 hours of your reservation are handled on a case by case basis, depending on how fast we can type.
Do you ever close for bad weather?
What if I can’t travel over the pass due to snow/ice? All tours operate rain, shine or snow. However, vary rarely, we have closed due to adverse weather. (Like that one time it snowed 48 inches in 48 hours on top of 3 feet of current snow – that was a doozy!). If both passes close at the same time (Stevens and Snoqualmie) we will issue a refund or credit to visit us when the weather clears up. Please keep a close eye on WSDOT website and let us know as soon as possible if your travel plans change due to weather concerns.
Do you ever discount your tickets?
Yes! Follow us on Social Media for seasonal promo codes and chances to win tickets. Also, if you have visited us before, you are eligible for an awesome return customer discount. Email us for more details [email protected] and to verify a previous booking with us.
Group discounts, field trips?
At this time we do not offer group discounts or field trips. Due to the unique nature of this experience, we find it best that children are directly accompanied by their parent/guardian for safety reasons. Group discounts are not available due to the limited availability of tickets. Tickets range from $20-$40 depending on the time of year. For our budget-conscience visitors, we recommend booking a spring tour which will allow you the possibility to visit with the new reindeer babies while enjoying our lowest ticket price of the year.
What happens if I get scared and decide not to go inside the enclosure with the reindeer?
That’s just fine! We have walking paths surrounding the enclosure and you are welcome to observe the herd from a nice distance (just like the zoo). We also have a special area called “Cupid’s Corner”, designed primarily for our guests under 55” and anyone with mobility constraints or special needs. Guests who enter Cupid’s Corner will be given reindeer food, and an opportunity to feed them and view the herd through the fence. Guests enter the enclosure at their own risk and must adhere to all safety rules. We reserve the right to ask any guest to exit the enclosure if they are putting themselves or others at risk by not following the rules.
Is this experience appropriate for my children?
Guests of all ages enjoy the reindeer farm. Safety is our number one priority, and we staff our reindeer enclosure with a minimum of 3 handlers at all times. Our herd is extremely safe and friendly if all safety rules are followed. Height Restrictions Apply. Guests over 55” will enter the main reindeer enclosure, surrounded by the herd. Cupid’s Corner is a special area inside the reindeer enclosure, designed for guests under 55” along with an accompanying ticketed adult, and any guests with a baby carrier or stroller. Guests who enter this area will be given a photo opportunity, along with a chance to offer food to the reindeer herd through the fence. *Adults visiting with guests under 55” are welcome to “switch places” with another adult in their party, in order to enter the main reindeer enclosure.
What’s the deal with sheep and goats?
Sheep and goats can carry a dangerous spore, which turns into Malignant Cathharal Fever in Cervidae Deer Populations. This spore is airborne, and can live on your shoes and clothing. We ask that you avoid contact with sheep and goats at least one week before your visit to the reindeer farm (yeah, we know, they are super cute but keep in mind they can be deadly to our herd). There’s a reason you never see reindeer at the State Fair. Sheep and goats mixed with reindeer is a very BAAAAAAA-d combination.
I want to meet reindeer babies when they are really small, like, tiny. When is the best time to come?
Follow us on social media for the latest baby updates. Most years, we have babies arriving at the farm by mid-April. Babies are born tiny, but gain 1 lb day to double in weight and size in just 2 weeks time. If tiny babies are what you’re after, follow along on Facebook and Instagram to book a well-timed trip at maximum baby cuteness.
Do you offer taxi service or shuttles from my hotel?
At this time, we recommend booking your transportation with Leavenworth Shuttle & Taxi. Our farm is located just less than 1 mile from downtown Leavenworth. It is a short 15-20 minute walk from most downtown hotels. www.leavenworthshuttle.com
I heard your tours tend to sell out, how soon should I book in order to get the time/date I want?
We recommend booking 2-3 months in advance to guarantee your spot. Our calendar is typically updated online at least 6 months in advance for those of you that love to plan ahead!
- Please Wear Closed-Toe Shoes
- Bring a Camera, Photos are encouraged.
- Children under age 15 must be accompanied by an adult.
- All guests who enter the farm must pay for admission, there is no complimentary viewing area.
Sheep and goats carry an airborne spore that is deadly to reindeer. Please wear clean shoes/boots and fresh washed clothing when you visit. Avoid sheep and goats before your visit to our farm.